Support Automation
Customer Intelligence
True 360° - connect the entire customer journey for end-to-end insights
Stay up to date on every touchpoint by having all customer data in one place. Capture in-product data from multiple sources and receive packaged insights to predict churn and automatically create tickets when users hit roadblocks.
Mean time to Resolution
Intelligent Support Bot - Escalate and resolve issues from Slack
Context switching kills productivity. Now you can have tickets escalated in real-time and resolve them directly from the apps you use most.
Customer-driven engineering
Integrate Customer Feedback Straight into your Products
No need to duplicate work. Integrate your support apps with your development tools to close the loop for bugs and enhancement related support issues.
Churn Prediction
Issue Prevention - Be proactive and preempt churn
Use AI to predict issues or the potential for churn and engage with users when it matters most.
Quickly integrate all your favorite apps
Salesforce
Use our Salesforce connector to sync customer data across your systems, escalate issues from sales to customer support, route new tickets to other apps, and see ticket status without switching between apps.
Zendesk
Our Zendesk connector lets you sync support across channels, route and prioritize tickets, automate product returns, and generate tickets based on product usage, all inside Zendesk.
NetSuite
With our NetSuite connector, you can generate return requests in NetSuite from inside your customer support app, approve returns (or send reminders), and immediately update inventory data.
Slack
Our Slack connector lets you open, escalate, and close support tickets, route tickets, check ticket status, and receive updates on high priority tickets, all without leaving the chat.
Getting started with Support Automation
- Discovery & Research
- Collaborative building session
- Testing & business unit training
- Go live