IT Automation
Incident Management
Automatic issue detection, triage, and resolution for rapid response.
Proactively detect problems and automatically initiate the incident process. Reduce time to resolution by seamlessly connecting information across multiple systems and escalating tickets via collaboration tools for assignment and triage.
Intelligent Helpdesk
Helpdesk Assistant in Slack & Teams
Workbot and AI work together with knowledge base content to answer questions real-time and help resolve issues quickly.tion by seamlessly connecting information across multiple systems and escalating tickets via collaboration tools for assignment and triage.
End-User Support
Secure employee onboarding and offboarding
Make sure nothing slips through the cracks by automatically provisioning & deprovisioning equipment and account access, as well as updating payroll and finance. All while collecting the needed approvals and reporting updates along the way.
ChatOps
Bot driven Incident Escalation
Context switching kills productivity. Now you can have tickets from all systems escalated within the apps you use the most and team members can collaborate directly in the channel to resolve issues.
Quickly integrate all your favorite apps
Service Now
Use our ServiceNow connector to sync tickets across channels, route and prioritize new tickets, and automatically generate tickets in ServiceNow when an app monitoring app detects a bug or crash.
Okta
With our Okta connector, you can automatically generate identities for new hires, detect and close inactive accounts, and protect network security by revoking permissions when someone leaves.
Snowflake
Our Snowflake connector lets you migrate data across systems, combine records, standardize fields, and delete duplicates on a set schedule or in response to a trigger.
Slack
Use our Slack connector to provision equipment and apps, manage incident alerts, escalate tickets, surface product usage data, and triage work requests, all inside Slack.
Getting started with IT Automation
- Discovery & Research
- Collaborative building session
- Testing & business unit training
- Go live